Covid-19 Prevention Policy
June 15th Update:
The United States (USPS) is seeing congestion in their postal service. We are seeing delays of 10-15 business days on top of our standard shipping times.
Canada is seeing major congestion within their postal service. Delays on orders are 40-45 business days on top of our standard shipping times.
For the rest of the world, please be aware that your package may be delayed, but only by a few days.
Customers order at your own risk. Once we ship and pay for your package we cannot cancel or refund your order until the package has been returned to us. With delays on this scale, that could take up to 6 months. By ordering from our website you agree to these terms. If you decide to dispute or chargeback, please continue below and read our chargeback policy.
May 10th Update:
We have seen delays with orders due to USPS and other postal services seeing an influx of packages. We expected these delays. We ask that you remain patient and know that your package has been paid for and shipped. Thank you.
March 20th Update:
Expect to see delays on your package from anywhere between 2 to 6 Weeks. This included resends.
Due to the rising cases of Covid-19 sweeping across North America, it is safe to say that delays will happen. We have not seen many delays with our customers yet, but with the rising amount of packages from around the world and lowering postal workers, we have made the decision to let you all know about the almost inevitable delays. If you ordered within the last 24 hours you can cancel your order (See below FAQ on Cancellations) but after the 24 hours, your order will have been processed in our system and packaged. We cannot and will not refund an order if your product has been paid and packaged by us.
March 10th Update:
Orders placed outside of the USA will see small delays in delivery time. These delays may increase as time goes on, only time will tell right now. US Postage is still normal but subject to change. Check back for more updates.
Coronavirus and shipping delays
With the rapid spread of Covid-19, all areas of business and workspace are being effected. Cayyogo is no exception to this. We are taking the necessary precautions to help stop the spread of this deadly virus by allowing our staff to stay home and self-quarantine.
Although a small amount of staff is still working in the warehouse, our manpower has been halved. This means packages could potentially see delays. We ask that you remain patient amongst this global crisis and do not worry. Your packages and order will reach you. If not within our standard 15-20 business day time frame, it will shortly after.
Things may get worse, or they may get better. If USPS, Canada Post, or other postal services we use decide to shut down, please understand that if your package was already paid for by us to ship, you will not be receiving a refund until the package has been received and sent back to us.
As we learn more updates will be posted here
Shipping + Processing Information
Tracked Insured Shipping is 7-25 Business Days - We know this may be long, but because we ship directly from the manufacturer these shipping times can vary in length. Please be patient and expect delivery in 25 business days at most.
After you placed your order, it will be transferred to "Processing". This process can take 2-5 days to complete.After the "Processing" phase is completed, your order will be ready for shipment. We will send you the tracking number via the email that you used when placing your order. Please keep track of which email you used when creating your order, this is the only place you can access your order information. We do not ship on weekends
We use a shipping service called Yanwen, Yunexpress, and E-packet to ship orders.
We can ship worldwide but mainly to North America, Europe, and Oceania. We charge a flat-rate shipping fee of $3.00 per order. Free Shipping over the $50.00
These shipping methods are worldwide shipping options. We use a direct from manufacturer to flight process. This allows us to skip the process of buying stock and filling our domestic warehouse before we start shipping to the customer.
Once the Yanwen flight reaches the destination country, USPS or your countries postal-service will take over the shipping.
Due to the weight and size of packages, it would be costly for us to send in 1 single package. It's actually cheaper with our shipping method to send the packages in two or more different packages. This varies from product to product though. In most cases, if the product is small enough, we will ship in the same package. This allows us to have cheaper prices across the store. We also have more than one warehouse.
After we have shipped your order, an email update will be sent titled "A shipment from order #******* is on the way". You will find your tracking number and information inside this email
1) The easiest way to track your order is to go directly to our "Track My Order" page at the top of our homepage. Enter the order number and email you used to create your order to see tracking updates.
2) You can go to the website www.17track.net/en, paste in your tracking number, and see the status of your shipment.
Note: Tracking updates may be delays when first ordered so please be patient. See Shipping & Processing for more information.
Sometimes orders can become delayed for various reasons. Random checks through customs, weather, postage strikes. Please note that tracking will be updated once your package gets scanned again once it moves to its next storage warehouse on its pathway to you. If your package is delayed due to external shipping companies, there is no way for us to speed this process up for you.
Canceling An Order
Note: Once your package has been shipped we cannot and will not refund your order. All sales are final.
You will need to email us within 24 hours of placing your order with the subject line saying "CANCEL". This will allow our customer service team to sort the emails every morning by that term to quickly let our shipping team know to cancel the order. Again, this needs to be done as quickly as possible. This is not a guarantee though, once your package has been paid for and shipped by us we will not process a refund.
You can feel confident in purchasing from Cayyogo as we accept payment via PayPal, Credit card, Debit, or VISA. So you can choose the one that best suits you. All prices are in US dollars. If you placed the order outside of the United States the prices on your statement will be converted to your currency.
There are a select few, but the one we will run into the most is prepaid visas. Prepaid credit cards will not work on our website and for that we apologize. We are working on getting a system that will process pre-paid cards
This error typically occurs when the billing address entered does not match what is on file with your financial institution.
Firstly, please attempt your order again with updated billing information. Please be informed that you need to match your billing address correctly to the address which you have registered with your card issuer bank. This includes any formatting associated with applicable unit numbers, as well as requiring a full nine-digit zip code for some verification.
Secondly, be advised that every instance in which this error populates results in a pre-authorization, which will simply fall off and never post to your account. For getting better support, please contact your issuer bank to figure it out.
Damaged Items & Returns
At Cayyogo we try our best to package our products as best as possible, although sometimes, during transit, they may get damaged. If this does happen you will need to email our support team with photo/video evidence of the damage or defection of the product.
You can return the product back to for us with full refund (customer pays to shipping cost)
Please contact our support email address for return information and address.
Cayyogo does not accept returned packages unless the item is damaged or defective. We apologize for this but due to our shipping method and business model it will not work. All sales are final. If you do not agree with this, please see our chargebacks and the Disputes section within our FAQ.
Wrong Shipping Address
If you applied the wrong shipping address to your order, you will need to contact us immediately with your proper address.
If your order has been shipped out already, we apologize. There is nothing we can do in regards to refunds or resending packages.
You can try calling your local postal service and with your tracking number that was emailed to try and get them to re-route the package. Since we ship from overseas you will need to wait until the package has entered your country before being able to re-route the shipment.
Our customer service will also help 24/7 about wrong shipping address to make sure product arrived in the right place.
We at Cayyogo follow the industry's best practices and make sure our store follows the current laws set for E-commerce.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
No, No employee or owner at Cayyogo is able to see your credit card or payment information.
Our store is hosted on Shopify Inc. They provide us with an online e-commerce platform that allows us to sell our products and services to you.
Your data is stored through Shopify’s data storage, databases, and the general Shopify application. They store your data on a secure server behind a firewall.
If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
For more insight, you may also want to read Shopify’s Terms of Service (https://www.shopify.com/legal/terms) or Privacy Statement (https://www.shopify.com/legal/privacy).