When your order reaches to shipping stage, you will no longer to be able to cancel or refund your order. When you receive your order, you will have 14 days to reach out our support team to request a return.
To be eligible for a return, your item must have come damaged or defective, and you must provide proof of damage sent to our support team email.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
We do not cover additional charges on returns fees. Customer cover additional charges on return fees.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@cayyogo.com
Replacements
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@cayyogo.com and send your item to:
The item will need proof of shipment in the form of a picture or tracking number provided to our support staff.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Note: Once your package has been shipped we cannot and will not refund your order. All sales are final.
You will need to email us within 24 hours of placing your order with the subject line saying “Cancel”. This will allow our customer service team to sort the emails every morning by that term to quickly let our shipping team know to cancel the order. Again, this needs to be done as quickly as possible. This is not a guarantee though, once your package has been paid for and shipped by us we will not process a refund.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
